Refund policy

Returns & Warranty at Summits

Summits is your premier destination for outdoor clothing and equipment, featuring top-quality brands and exceptional after-sales service. Before you use a product purchased from us, let's cover some key return details and warranty issues.

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Summits Return Policy

You can return an item within 60 days for a full refund as long as it is unused and still in its original condition.

Please note that all returned goods and their packaging must be in brand-new, pristine condition, suitable for resale to another customer. Labels must be attached to the product. Damaged packaging will only be accepted if the damage was the minimum amount necessary to open the package and inspect the goods or if the damage was caused in transit.

Specifically, camping items such as tents, mats, sleeping bags, and other products that have been found to be returned after use on camping trips cannot be returned as unwanted. This can also be if they were used just in the garden or backpacks or head torches tried on a single walk. These become used and, as such, are ineligible to be returned as unwanted as they will have signs of use and cannot be classed as ‘new’.

Customers should, therefore, ensure tents and other camping items are suitable for their needs before use, for example, testing them inside on a carpet before taking them outside and keeping tags and packaging intact. Double-check the specifications of mats, head torches, cooking equipment, pillows, and sleeping bags before opening and sizing tents before erection. To confirm, tents with scratched pegs and poles, mud and grass on the groundsheet or flysheet, wear and tear on pegging points, and guys make a tent used and not eligible for return.

If you are looking to return your order that is in a new condition, please skip down to ‘Returning an order:’ below.

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Warranty Issues:

Summits understand that occasionally, a manufacturing fault could be to blame and not the user's fault, so no matter what, please get in touch with us if you have any issues, as we are here to help. See below guidance for warranty issues:

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Clothing and Footwear:

All clothing and footwear brands come with individual company warranties. Most will give a 1 year manufacturer warranty, so if you have an issue with your product within the first year, please contact us right away with photos of the problem. Some brands may have other warranty coverage, so please click on the Brand Name for comprehensive details:

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Camping Equipment:

Camping equipment warranties vary. Vango, for example, offers up to a 3-year warranty if you register your product with them. Otherwise, it is a 2-year warranty. To understand each manufacturer's warranty, please check the following links:

Tent Poles:

Terra Nova & Wild Country are happy to replace any poles, so contact us here to arrange this.

Most other tent brands do not cover tent poles under their warranty, stating: As a guide, the following damage is not covered under warranty: TENTS Any tent pole breakages, these are treated as fair wear and tear, Collateral damage from a pole breakage.

The reason for this important exclusion is that most breakages are caused by user error. Poles are easily damaged when sections are not fully located together. Please thoroughly check that when erecting your tent to ensure each pole section is fully located and there is no sign of any damage before being used.

Summits understand that occasionally a manufacturing fault could be to blame and not the user's fault, so no matter what, please contact us if you have any issues as we are here to help. Even if you have broken a pole and know it was user error, let us know as we will always do our best to get you back up and camping!

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Winter Equipment: Winter equipment warranty details, as well as the option to register your product, can be found on the brand pages:

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I need to return something under warranty.

We’re sorry you’ve had problems with goods purchased from us; it’s never nice to hear that. If the problem is still covered under the manufacturer's warranty, we should be able to help you, though.

Your order reference number
Which item is faulty? (make/model/size/colour/year)
Precise nature of the fault.
Exact circumstances leading up to the fault first appearing.
What, in your opinion, caused the fault to arise?
Please attach photos illustrating the problem(s) because good-quality images will help resolve this quickly. And finally, any other relevant information that may help.

When taking photos, please:

Place a coin or other small object near the fault to help the camera focus and to help me judge the scale of the problem.
Include a variety of photos taken from different angles and distances.
Reduce the size of the images to a size appropriate for sending by e-mail.

Please do not return any goods until requested. You may need to return the goods to a different address, or they may not need to be returned at all. Once we have this information, we will raise the warranty claim and look to resolve this for you within 48 hours.

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Returning an order:

Follow these steps for returning an item: If you are looking to return the item for a refund or an exchange, please skip to step 3.

If there is a problem with your order, please get in touch with us via Email (Sales@Summits.co.uk) or phone (0141 889 3360) to discuss the issue and allow us to deal with it as efficiently as possible.
If you have the returns form sent with your order, simply fill it out, or you can download one here - Summits Returns Form.
Send it back to us (unless otherwise discussed from step (2) at Summits Returns, 36 Moss Street, Paisley, PA1 1BA. Please pack the product as best as possible and send it off with the completed form inside.
We will try to have this completed for you as soon as possible. Remember to keep a note of any return tracking details. Finally, please contact us if you have not received your refund 1 week after you sent your return.

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Exceptions / non-returnable items
Certain items, like food and gas products, cannot be returned. Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

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Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since you sent your return, please get in touch with us.

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Thank you for shopping with Summits. We hope to be able to help you in any way we can so please contact us if you have any concerns.